Your Privacy Matters

Privacy Policy

We are committed to protecting your personal information and your right to privacy

Last updated:

Welcome to Focuse, an AI-powered focus timer and productivity platform. This Privacy Policy explains how RakrAI Technologies Private Limited ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you use our website and services.

By using Focuse, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

We collect information to provide, improve, and protect our services. The types of information we collect include:

1. Account Information

  • Name and email address (required for account creation)
  • Profile picture (optional)
  • Password (encrypted and never stored in plain text)
  • Subscription tier and billing information

2. Usage Data

  • Focus session data (duration, completion status, timestamps)
  • Task information (titles, descriptions, completion status)
  • Forest growth and tree collection data
  • Productivity insights and analytics
  • Feature usage patterns and preferences

3. Device & Technical Information

  • IP address and approximate location (for security and analytics)
  • Browser type and version
  • Device type, operating system, and screen resolution
  • Referring URLs and pages visited
  • Time spent on pages and interaction data

4. AI Interaction Data

  • Queries sent to Chitra AI for task breakdown and insights
  • AI-generated suggestions and recommendations
  • Feedback on AI responses (to improve our models)

5. Payment Information

  • Payment processing is handled by Razorpay (PCI-DSS compliant)
  • We do not store your credit card details
  • We retain transaction records and payment status

How We Use Your Information

We use the information we collect for the following purposes:

1
Service Delivery & Improvement

  • Provide core focus timer and task management features
  • Generate AI-powered insights and recommendations
  • Sync your data across devices
  • Improve our algorithms and user experience

2
Account Management

  • Create and manage your account
  • Process subscription payments and renewals
  • Send transactional emails (receipts, password resets)
  • Provide customer support

3
Communication

  • Send important service updates and announcements
  • Notify you about new features and improvements
  • Respond to your inquiries and support requests
  • Send marketing emails (you can opt-out anytime)

4
Security & Fraud Prevention

  • Detect and prevent fraudulent activities
  • Monitor for security threats and vulnerabilities
  • Enforce our Terms of Service
  • Protect our platform and users

5
Analytics & Research

  • Analyze usage patterns and trends
  • Conduct A/B testing for feature improvements
  • Generate aggregated, anonymized statistics
  • Improve our AI models and algorithms

Data Security

We take the security of your data seriously and implement industry-standard measures to protect your information:

Encryption

All data transmitted between your device and our servers is encrypted using TLS 1.3 (Transport Layer Security). Passwords are hashed using bcrypt with salt.

Access Controls

Access to user data is strictly limited to authorized personnel who require it for service operations. We use role-based access controls and multi-factor authentication for all internal systems.

Infrastructure Security

Our infrastructure is hosted on secure, enterprise-grade cloud providers with 24/7 monitoring, regular security audits, and automatic backups.

Regular Audits

We conduct regular security audits, vulnerability assessments, and penetration testing to identify and address potential security issues.

Incident Response

We have an incident response plan in place to quickly address any security breaches. In the event of a data breach affecting your information, we will notify you within 72 hours.

Your Responsibility

While we implement robust security measures, no system is 100% secure. Please use a strong, unique password and enable two-factor authentication (when available). Never share your login credentials with anyone.

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience and collect usage data:

Essential Cookies

Required for the website to function properly. These cookies enable core functionalities like authentication, security, and session management.

  • Authentication tokens (access and refresh tokens)
  • Session management
  • Security and fraud prevention

Analytics Cookies

Help us understand how visitors interact with our website by collecting and reporting information anonymously.

  • Page views and navigation patterns
  • Time spent on pages
  • Browser and device information
  • Referral sources

Preference Cookies

Remember your preferences and settings for a personalized experience.

  • Theme preferences (light/dark mode)
  • Language settings
  • Focus session preferences
  • Ambient sound selections

Marketing Cookies

Track your activity across websites to deliver relevant advertisements and measure campaign effectiveness.

  • Google Analytics for traffic analysis
  • Social media pixels (if applicable)
  • Advertising partners (if applicable)

Managing Cookies

You can control and delete cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

Most browsers allow you to: view cookies stored on your device, block third-party cookies, block cookies from specific websites, block all cookies, and delete all cookies when you close the browser.

Data Sharing & Third Parties

We do not sell your personal information. We only share your data in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in operating our platform:

  • Payment Processing: Razorpay (PCI-DSS compliant) for secure payment processing
  • Email Services: For transactional and marketing emails
  • Cloud Hosting: For data storage and application hosting
  • Analytics: Google Analytics for usage analytics (anonymized)
  • AI Services: Third-party AI providers for Chitra AI functionality

All service providers are contractually obligated to protect your data and use it only for specified purposes.

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to:

  • Comply with legal obligations
  • Protect our rights, property, or safety
  • Prevent fraud or security threats
  • Enforce our Terms of Service

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will notify you via email and update this Privacy Policy before any transfer occurs.

Aggregated Data

We may share aggregated, anonymized statistics about our users, traffic patterns, and usage trends. This data cannot be used to identify individual users.

Your Rights & Choices

You have the following rights regarding your personal information:

Access Your Data

Request a copy of all personal data we hold about you. We'll provide it in a structured, machine-readable format.

Correct Your Data

Update or correct inaccurate information in your profile settings at any time.

Delete Your Data

Request deletion of your account and associated data. Some data may be retained for legal compliance.

Export Your Data

Download your focus sessions, tasks, and forest data in CSV or JSON format (PRO feature).

Opt-Out of Marketing

Unsubscribe from marketing emails by clicking the unsubscribe link in any email or updating your preferences.

Restrict Processing

Request that we limit how we use your data while you contest the accuracy or legality of processing.

How to Exercise Your Rights

To exercise any of these rights, please contact us at privacy@focuse.rakriai.com. We'll respond within 30 days.

We may request additional information to verify your identity before processing requests that involve accessing or deleting personal data.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Email Contact

General Privacy Inquiries:

himanshu@rakriai.com

Response Times

  • ✓General inquiries: Within 48 hours
  • ✓Data access requests: Within 30 days
  • ✓Data deletion requests: Within 30 days
  • ✓Security concerns: Within 24 hours

Company Information: Focuse by RakrAI

We are committed to protecting your privacy and will respond to all legitimate requests in accordance with applicable data protection laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

  • Posting the updated policy on this page with a new "Last Updated" date
  • Sending an email notification to your registered email address
  • Displaying a prominent notice on our website or dashboard

Your continued use of Focuse after any changes indicates your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.